Project Cancellation & Refund Policy
At Nexus IT Solutions, we strive for transparent and collaborative client partnerships. This policy outlines our mutual rights and procedures regarding project cancellation, refunds, and retained amounts.
1. Refund Eligibility & Timeframes
In the event of a project cancellation initiated by the client, refunds are determined based on project progression:
-
Before Development Starts (Within 7 Days): If cancellation is requested within 7 days of agreement signing and prior to UI wireframe approvals, Nexus IT Solutions will refund up to 70% of advance payments made.
-
After Design Approval / Mid-Project: If cancellation occurs after design wireframes or technical programming has begun, Nexus IT Solutions will retain up to 50% of the milestone payment to cover incurred developer hours, designer allocation, and server provisions.
-
Processing Timeline: Approved refunds will be processed and credited to the original bank account or payment method within 7 to 10 business days from written confirmation.
2. Retained Amounts & Non-Recoverable Expenses
Retained amounts represent actual human resource investments and non-recoverable third-party expenses disbursed on behalf of the client:
-
Third-Party Disbursals: Expenses for domain registrations, third-party cloud hosting, WhatsApp API credits, external plugins, or SSL certificates are non-refundable.
-
Itemized Accounting: We provide an itemized breakdown of hours and resources consumed prior to final account reconciliation.
3. Formal Cancellation Procedure
To request project cancellation, the authorized signatory must send an email to info@websitedevnearme.com detailing the project title, invoice number, and reason for cancellation. Our accounts team will review and respond within 2 business days.
Frequently Asked Questions
People Also Ask About Cancellations & Refunds
Yes, clients can request a cancellation at any project milestone by submitting written notice via email to info@websitedevnearme.com. Settlements are calculated based on work completed up to that point.
If cancellation is requested within 7 days of signing and prior to the initiation of UI wireframes or server architecture setup, up to 70% of advance payment is refunded after deducting administrative fees.
Once approved, refunds are credited back to the client's original bank account or payment gateway within 7 to 10 business days.
Third-party expenses including domain name registrations, SSL certificates, external API subscriptions, and third-party hosting server setups are non-refundable as these costs are disbursed immediately to external providers.
